SANTA LETTER
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How does the Santa Letter work?
We've designed the process to be as simple, convenient, and delightful as possible. To start, all you need to do is visit our website and personalise your Santa Letter - adding those unique details that make your child feel truly special. Make sure to provide the address where you'd like the let... -
Our Santa Letter is more than just a letter; it's a wonderful, magical experience for your little one that brings the joy and wonder of Christmas to life. When you order a Santa Letter, your child receives a personalised letter crafted especially for them. Because who else but Santa knows that y...
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Can the Santa Letter be Personalised?
We believe every child is unique, so their Santa letter should be, too. You can personalise your letter with all the details that make your little one who they are. When you order, you'll have the chance to include your child's name, age, and suburb - giving that extra touch of authenticity as i... -
Is it available in other languages?
We understand that our wonderful community is diverse and multilingual, and we would love to accommodate everyone's needs. However, at this time, our Letter from Santa is only available in English. We truly value the importance of every child being able to read their letter from Santa in their n... -
Who can I send the Santa Letter to?
Our Santa Letter knows no age boundaries. We believe in the magic of Christmas and its ability to bring joy to everyone, regardless of their age. Whether your little one is just beginning to recognise letters or your older child is keeping the Christmas spirit alive, our Santa Letters are crafted... -
Where is the Santa Letter Shipped to?
We know how eagerly your little one is waiting for this special message, and we want to ensure it finds its way straight to your mailbox. To make this happen, the Letter from Santa is shipped directly to the address provided in the delivery details on the product page. It's like giving Santa the... -
Where does the letter ship from?
For our dear customers in Australia and New Zealand, your letters are sent out from within Australia. And for those residing in the US and Canada, your letters make their way to you from the US. Our goal is to make this enchanting tradition accessible to as many children as possible. However, we... -
How long until my Santa Letter ships?
For our wonderful customers, we're happy to share that your Santa Letters will be shipped the very next business day. We know how eager you are to receive your letters, so we ensure they embark on their journey to you as quickly as possible. We take the utmost care in crafting and preparing each ... -
How do I get the letter by Christmas?
We know how much you cherish those twinkling eyes and bright smiles when your child receives their magical Letter from Santa. Ensuring that this special moment happens right on time is a responsibility we don't take lightly. We put in every effort to create and ship your letters as swiftly as we... -
Is there a Cost to our Santa Letter?
At our heart, we believe in spreading the magic of Christmas far and wide. That's why we're excited to offer our Free Santa Letter. With this special promotion, your first Letter from Santa is completely free! All you need to do is use the promotional code provided. The only cost you'll need to ... -
How do I get a free Santa Letter?
To receive your free Letter from Santa, here's what you need to do: Visit our website and personalise your Santa Letter. Add those special details that will make your child's eyes light up. Once you've personalised the letter, add it to your cart. At the checkout, apply the promotional code rele... -
How does the Secret Video work?
When you receive your child's Letter from Santa, the magic is only just beginning. Hidden within the letter is a special QR code - think of it as a magical key to unlock a secret Christmas portal! Here's how it works: Once you have the letter in your hands, together with your child, start the f... -
Due to the magical nature of our letters, we send them through a unique envelope service that is non-trackable. This is all part of keeping the Christmas magic alive! Imagine it as Santa's elves quietly delivering the letters straight from the North Pole, slipping them into your mailbox without ...
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Do all Letters arrive together?
We understand the anticipation that comes with waiting for your Santa Letter. After all, each one carries a special message straight from the North Pole! To preserve this enchanting experience, we send out each letter separately. It's as if they're being individually delivered by Santa's own pos... -
What if the Letter doesn't arrive?
We put our trust in the postal service to deliver these precious letters to you. However, we know that sometimes, things can go awry. If your letter hasn't arrived within the recommended delivery timeframe, we're here to help. Simply reach out to our friendly customer service team. They're alway...