We get it; you're excited to receive your order! We pack and send off your package with a little wave and trust in our carrier providers to get it to you quickly. However, we also understand there may be times an order is delayed in transit. Here's what you need to know based on your chosen shipping service:
Trackable Shipping Service: You'll receive a tracking number so you can monitor your parcel's journey straight to your doorstep. By following the real-time updates provided by our carrier, you'll know exactly where your package is and when it's expected to arrive.
Our carrier provider will keep you in the loop with any unexpected delays. Rest assured, delayed orders will generally arrive within 5 business days of the estimated delivery date, so hang tight.
Non-trackable Envelope Service: This option does not provide live tracking updates once your order has left us, which means we're unable to guarantee specific time frames for these deliveries. While most non-trackable orders are delivered promptly, some may take a bit longer due to factors beyond our control. We ask that you keep an eye on your letterbox while awaiting your package.
For orders on this service within Australia, if it's been more than 10 business days since your order was dispatched and you've yet to receive your order, please reach out to us.
For international orders, if it's been more than 15 business days, we also encourage you to contact us.
We understand that waiting for an order can be frustrating, especially when you're excited. If your order hasn't arrived within the recommended timeframes, please don't hesitate to get in touch. We're here to help.