Delivery
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Shipping cost is calculated at checkout based on the collective weight of your products. To view estimated shipping costs to your area based on the chosen shipping method and weight of your delivery, please see below. AUSTRALIA | Service | Weight | Price | | ------- | ------ | ----- | | Standa...
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Do you offer express shipping?
Absolutely! This is our fastest shipping option. Just keep in mind that express only applies to delivery time once your order is with the carrier provider and won't impact the creation time of your order. Regardless of the shipping option you choose, we still need time to create your personalise... -
How long will my order take to arrive?
We know you're eager to start your next adventure with our personalised products, so here's a snapshot of your order's journey: Creating Your Order: Each product is custom-made with care. The creation time varies, so allow extra time for perfection. Visit our shipping page for current timelines.... -
Can you ship to a Parcel Locker?
We understand - Australia Post's Parcel Lockers are a fantastic, hassle-free way to receive your packages. However, there's a catch; they only accept deliveries that have been sent using our trackable shipping options. If you've picked a non-trackable envelope service, unfortunately, they won't b... -
We offer multiple shipping options to suit your needs. Here's how our different shipping services work: Standard Parcel & Express Post: Both are trackable shipping options. Once shipped, we'll email you a tracking link to follow your order right to your doorstep! Standard Envelope: Not track...
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We understand you're eager to receive your order, and if you're unable to track this, it's because you chose our non-trackable shipping service. Our Standard (Envelope No Tracking) shipping service is a cost-effective option we offer to our customers at checkout. You won't get a tracking link, b...
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Parcel marked as delivered hasn't arrived?
We understand how puzzling it can be when your parcel is marked as delivered, but you haven't received it. But don't worry; we've got you covered. Here's what you can do: Confirm with Others: Sometimes, someone else at the delivery address, like a colleague or partner, may have accepted the parc... -
Why haven’t I received my order?
We get it; you're excited to receive your order! We pack and send off your package with a little wave and trust in our carrier providers to get it to you quickly. However, we also understand there may be times an order is delayed in transit. Here's what you need to know based on your chosen ship... -
Absolutely! We offer international shipping to our customers in New Zealand, Singapore, the United States, and Canada (excludes shipment to Canadian province Quebec). No matter where you are in these countries, you can shop with us and have your items delivered right to your doorstep. We're alw...
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Yes, we offer a customer pick-up option! However, it's important to note that this service is exclusively available at our Melbourne HQ in Australia, and we are unable to offer pick-up options for customers residing outside of Melbourne or internationally. This service is free at checkout for a...
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You can pick-up your order from our HQ in Melbourne, Australia at 1-3 Edison Rd, Dandenong South. Our pick-up times are 9am to 5pm, Monday to Friday Currently, we do not offer pick-up over the weekend or on public holidays. Additionally, there may be other exclusion dates over the Christmas/New...
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You can pick-up your order from us between 9am to 5pm from Monday to Friday (excluding public holidays). Just be sure to hold tight until you receive an email from us that your order is ready for collection before popping by. This ensures we've had time to create your products with the care they...
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Change order from pick-up to ship?
If you're no longer able to collect your order, don't worry! We're here to assist you with arranging delivery. Reach out to our team HERE, and we'll be more than happy to help you out. -
Does pick-up make my order quicker?
By choosing pick-up, you'll skip the delivery time. But keep in mind we still need time to create your one-of-a-kind products. This means you'll have to factor in our current creation time before your order is ready for pick-up. Check out our current time to create your products HERE -
Can I change my delivery address?
If your order is still with us, we'd be more than happy to help you change your shipping address. Just reach out to our friendly team HERE But, a little heads up: if your order has already been shipped, we won't be able to make any address changes. So, make sure to double-check before it leaves ... -
If you're an Australian resident, we offer free standard shipping for orders over $150. Once your shopping cart contains enough of our delightful products and the total exceeds $150, free shipping will be automatically available at checkout. Just think of it as our little way of saying thank yo...