We understand - Australia Post's Parcel Lockers are a fantastic, hassle-free way to receive your packages. However, there's a catch; they only accept deliveries that have been sent using our trackable shipping options. If you've picked a non-trackable envelope service, unfortunately, they won't be able to deliver to a parcel locker.
Why is this so? Well, Australia Post uses tracking details to manage its Parcel Locker service. Without tracking, they can't let you know when your package has been delivered and is ready to collect from the locker. So, if you're planning on utilising the convenience of Australia Post's Parcel Locker service, remember to choose a trackable shipping option when checking out.
In case you've already opted for envelope delivery, and it's en route to a parcel locker, we suggest getting in touch with your local post office. They may be able to assist in retrieving your package or provide guidance on what to do next.