General & Products
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Are your stickers dishwasher safe?
Absolutely! We're all about making life easier for you, and that includes creating stickers that can withstand a trip through the dishwasher. Our stickers are indeed dishwasher safe, designed with durability in mind to handle your family's active lifestyle. However, to ensure they stay looking t... -
We understand that mealtime can be messy, especially with our little ones! Our bento boxes are designed with this in mind, crafted to handle a variety of foods and keep your meals neat and spill-free. Our bentos are great for thick foods like sauces, dips, and yoghurt, but please note that the c...
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Absolutely! We understand that every name is unique and special, just like your little one. We're pleased to share that we can indeed print accents on our products for personalisation. However, unfortunately, at current, our storybook titles - The Adventures You'll Have, Jungle Adventure, and Sp...
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Baking paper for iron-on labels?
Absolutely! We understand the need for flexibility and convenience when using our products. We're here to make things easier for you. You have the option to use your own baking paper, but we provide transfer paper with our iron-on labels. This guarantees the best outcome for your labels. If you... -
Can I remove my iron on labels?
Our iron-on labels are designed to be a permanent solution for your labelling needs, ensuring that they stay put through countless washes and daily wear. While there are methods available online that suggest ways to remove these labels, we don't recommend them as they can potentially damage your... -
How accurate is my online preview?
At Hippo Blue, we value every detail and go to great lengths to ensure that what you see in your online preview is as close as possible to your final product. Our dedicated team conducts thorough checks to ensure artwork accuracy. However, we kindly ask for your understanding that different devi... -
All our personalised products are custom-made, according to the specifications you've previewed and approved with us on our website. Once you place your order, the creation process begins, and we cannot make any changes to your order, including the spelling provided. We understand this is not id...
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Storybooks hard or soft cover?
We're excited to offer various storybook options to suit your preferences. When adding to the cart, you can choose between the traditional feel of a hardcover book or the flexibility of a soft cover. Our hardcover books are sturdy and perfect for little hands, while our softcover books are light... -
Split pack into multiple names?
We completely understand the need for flexibility, especially regarding family matters. However, our label packs are designed to be printed with one personalisation and one design only. But don't worry, we've thought of a workaround that might suit you! Instead of individual first names, some of... -
We currently do not have the option to change the font size, and the font size will print as it appears in the online preview on our website. The current font size has been carefully chosen to ensure optimal readability and aesthetic appeal.
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Why is preview text not centre?
We understand the importance of having your product look just right. If the text is not appearing centred in the online preview, don't worry; this is likely a device or browser issue and won't affect the final print. For labels with only a surname, please place the text in the first name field. ... -
Fabric best for clothing label?
Our iron-on labels work best on cotton material. Avoid applying to swimwear, slippery, thick-weaved, fleeced and fluffy fabrics. -
We understand that sometimes our items are not just for you but also meant as special gifts for your loved ones. In the spirit of giving, we know how much a personalised note can add to the joy of receiving a gift. Unfortunately, at this time, we do not offer a gift note service. We want you to ...
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I've contacted Customer Service but haven't heard back?
We understand that waiting for a response can be frustrating, especially when you need assistance. We want you to know that your concerns matter to us, and we're committed to helping you as swiftly as possible. Our customer service team operates from 9am-5pm AEDT, Monday to Friday. We aim to res... -
What makes your name labels a must-have?
Our name labels are a game changer for busy parents. Here’s why you’ll love them: Waterproof: No more fretting over spills. Our labels stay put on water bottles and lunchboxes, even after washing. Dishwasher Safe: Just toss labelled items in the dishwasher. Our labels won’t peel, making clean-up...