We understand that waiting for a response can be frustrating, especially when you need assistance. We want you to know that your concerns matter to us, and we're committed to helping you as swiftly as possible.
Our customer service team operates from 9am-5pm AEDT, Monday to Friday. We aim to respond to all enquiries within 24-48 hours. However, sometimes, due to high volumes of queries or public holidays, there might be slight delays. Rest assured, we're working tirelessly to get back to you, and we appreciate your patience during these times.
To ensure the quickest response, it's vital to contact us through the correct channels. Our marketing and transactional emails are No Reply emails, and if you respond to them, we won't receive your message. To get in touch with our customer service team, please use our contact form on our website HERE
This will ensure that your query goes directly to our customer service team, and we can respond to you promptly.