We understand how important it is for your items to be delivered to the correct address. Unfortunately, once an order has been shipped, we cannot change the shipping address from our end.
If your order is trackable, Australia Post may be able to help you redirect your parcel to the correct address.
- You can contact Australia Post's customer service by phone at 13 76 78. They are available from 8 am–6 pm, Monday–Friday, excluding public holidays.
- Alternatively, you can manage your delivery via the My Post app or click HERE to redirect your parcel.
Please keep in mind that redirecting a parcel may extend the delivery time due to the logistics involved.
If your order is non-trackable, its not possible to redirect in transit but there are a few steps you can take to attempt to retrieve your delivery.
Contact the recipient at the provided address: If they are nearby or a neighbour, they could assist by forwarding your parcel or notifying you of its return to the sender.
Wait for it to be returned: If the provided address doesn't exist, the carrier should return the parcel to us. This process may take time and isn't guaranteed due to the non-trackable shipment. If your order is returned, our team will assist with reshipping for a small postage and handling fee.
To prevent similar situations in the future, we kindly ask you to double-check your shipping information before placing an order. If you notice any mistakes after ordering, please get in touch with us immediately, and we'll do everything we can to assist.