Orders & Account
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What payment options do you offer?
The payment methods we accept are Mastercard, Visa/Visa Debit, AMEX, Apple Pay, Google Pay, Shop Pay, PayPal or Afterpay. -
Afterpay is a payment option that allows you to Pay it in Four. You can learn more about this payment option HERE
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I’m having issues on the website?
If you having any technical issues with our website, please try the following. 1. Refresh The Page Sometimes, things don't quite load properly the first time around. A simple refresh can easily fix this. 2. Internet Connection You may be experiencing connection issues. Check you have an active ... -
Due to the unique, personalised nature of our products, unfortunately, we can't make changes after an order is placed. Here's why: As soon as you place your order, our team springs into action, pouring love and care into crafting your unique item. This starts when you confirm your order, so we c...
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We truly wish we could add items to your order after it's been placed, but our current system is designed to ensure your order is processed quickly and accurately. This, unfortunately, means we can't make changes or additions once it's been finalised. We apologise for any inconvenience this may ...
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We totally get it - shopping for your little ones is a joy! We can imagine how this might sometimes result in placing multiple orders. However, we process each order separately to ensure that everything you order reaches you correctly and on time. If you place two orders, they'll be shipped out ...
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Can I change an incorrect address?
If you've noticed an error with your shipping address, please get in touch with us immediately HERE We'll do everything we can to correct this for you before your order is shipped out so your items reach the right destination. However, please note that once your order has been shipped, we are u... -
Order is a gift. Will it include pricing?
We understand that surprises are a part of the magic of gifting, and your secret is safe with us! We don't include pricing in any of our orders. That means you can send your gift directly to the recipient without worrying about them seeing any price details. So go ahead, shower your loved ones ... -
Can I use multiple codes per order?
We understand that saving on your purchases can make shopping even more enjoyable. However, we currently only allow one coupon code per order. We know it might be disappointing, especially when you have more than one great deal. But rest assured, each of our codes is designed to give you fantast... -
Can I exchange or return my product?
All our personalised products are custom-made according to the specifications you've previewed and approved with us on our Site. We will not be able to accept returns based on change of mind, general wear and tear or use outside of what the product is intended for. Hippo Blue take quality contro... -
Creating an account is a simple process; we're here to guide you through it step by step. Click on this link: Create Account You'll be taken to our registration page, where you'll be asked to provide basic information such as your name and email address. Create a password that's unique and secur...
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I've forgotten my account password?
With so many passwords to remember, it is easy to forget. We get it! Just head on over to the login page HERE, click the 'Forgot your Password?' link and follow the prompts to reset your password. -
Order shipped to incorrect address?
We understand how important it is for your items to be delivered to the correct address. Unfortunately, once an order has been shipped, we cannot change the shipping address from our end. If your order is trackable, Australia Post may be able to help you redirect your parcel to the correct addre...