All our personalised products are custom-made according to the specifications you've previewed and approved with us on our Site. We will not be able to accept returns based on change of mind, general wear and tear or use outside of what the product is intended for.
Hippo Blue take quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you have ordered, we will happily fix this for you.
Our Return Policy can be found HERE