Hippo Blue takes quality control very seriously before shipping orders, and we want you to love your product as much as we do.
If your order arrives and it is not what you ordered or not as described, we are here to make it right. We will happily replace, credit, or refund. Simply contact us within 30 days of receiving your order HERE
As our products are personalised just for you, we, unfortunately, cannot offer returns or exchanges based on a change of mind. This is because each product is uniquely crafted to match your specific requirements, making it a truly one-of-a-kind item.