We know that life with little ones can be full of surprises and occasional hiccups. That's why, at Hippo Blue, we're committed to ensuring your journey is as smooth as possible, even with returns. To help us get you back to the fun stuff quicker, here's what we need from you:
- Your Order Number: It's your proof of purchase and can typically be found in the confirmation email you received when you placed the order. If it's hiding somewhere, don't worry, we'll help you find it!
- Photos, Please: A picture is worth a thousand words, right? So, please snap a few clear photos of the product. This will help us understand the issue better and find the best solution for you. Sometimes, if the problem is a bit difficult to spot in a photo, a video might do the trick.
- A Brief Description: Please share a brief description of the issue or fault. It'll help us get to the heart of the matter faster.