Returns & Refunds

• What is your returns policy?

  Hippo Blue takes quality control very seriously before shipping orders, and we want you to love your product as much as we do. If your order arrives and it is not what you ordered or not as described, we are here to make it right. We will happily replace, credit, or refund. Simply contact us wit...

• Whats needed for a returns claim?

  We know that life with little ones can be full of surprises and occasional hiccups. That's why, at Hippo Blue, we're committed to ensuring your journey is as smooth as possible, even with returns. To help us get you back to the fun stuff quicker, here's what we need from you: Your Order Number: ...

• When a claim has been lodged

  So, you've lodged a return claim? Great, here's what happens next: Friendly Chat: We'll look at all the details you've shared with us. If we spot something amiss with the product, we'll promptly offer a replacement, credit, or refund. We're all about making your life easier and resolving any hic...

• What about delivery issues?

  We know that anticipation of waiting for your new Hippo Blue goodies can be both exciting and, sometimes, a tad bit nerve-wracking. After all, we're eager for you to dive into the joy of our products as soon as possible. However, we understand that sometimes, delivery issues might occur that are...

• What cannot be returned?

  While we strive to be as flexible as possible at Hippo Blue, there are a few situations where we're unable to accept returns. Here's the rundown: Change of Heart: Every Hippo Blue product is lovingly personalised just for you, making it as unique as your little one. Because of this, we can't acc...