We know that anticipation of waiting for your new Hippo Blue goodies can be both exciting and, sometimes, a tad bit nerve-wracking. After all, we're eager for you to dive into the joy of our products as soon as possible.
However, we understand that sometimes, delivery issues might occur that are out of our control. But don't worry - we're here to help guide you through it:
- Delays in Transit: While we always hope for smooth sailing, sometimes delays can happen. For these bumps in the road, we encourage you to contact the carrier provider directly. They'll have the most up-to-date information and can provide assistance. Unfortunately, we can't refund shipping costs for deliveries that experience delays in transit. We really appreciate your understanding on this.
- Damaged Orders: If your order has had a rough journey and arrives damaged, please contact us right away. Your satisfaction is our top priority, and we'll do everything we can to make things right.