So, you've lodged a return claim? Great, here's what happens next:
- Friendly Chat: We'll look at all the details you've shared with us. If we spot something amiss with the product, we'll promptly offer a replacement, credit, or refund. We're all about making your life easier and resolving any hiccups in a jiffy!
- Product Check-Up: Sometimes, we might be unable to spot the issue immediately. In such cases, we may ask you to return the product for a thorough check-up. This way, we can ensure we're making the best decision for you.
- Shipping Costs? We've Got It Covered: If we find out that the product is faulty or incorrect, we'll happily cover the shipping cost to return the product to us. It's only fair - if there's a mistake on our end, we don't want you to bear the burden.
- Making Things Right: Once we've confirmed an issue, we'll work on the solution that suits you best - a replacement, store credit, or refund.
Please note that if the product isn't faulty, the return shipping cost and the cost to return the product to you will be your responsibility.