• How much does shipping cost?
• Do you offer express shipping?
• How long will my order take to arrive?
• Can you ship to a Parcel Locker?
• How do I track my delivery?
• Why can't I track my order?
• Parcel marked as delivered hasn't arrived?

See all articles in Delivery →

• Are your stickers dishwasher safe?
• Is your bento leak-proof?
• Can accents be printed?
• Baking paper for iron-on labels?
• Can I remove my iron on labels?
• How accurate is my online preview?
• I made a spelling mistake?

See all articles in General & Products →

• What is your returns policy?
• Whats needed for a returns claim?
• When a claim has been lodged
• What about delivery issues?
• What cannot be returned?

• How do I participate?
• How long until I get my order?
• How many free packs can I claim?
• How many labels do I get?
• I have not received my code?
• Is my code still valid?
• My code is not working?

See all articles in OFB Letter of the Day →

• What payment options do you offer?
• How does Afterpay work?
• I’m having issues on the website?
• Can I change my order?
• Can I add to my order?
• Can I combine my orders?
• Can I change an incorrect address?

See all articles in Orders & Account →

• What's in my Name Stamp Pack?
• What's the Name Stamp's imprint size?
• What's my stamp's character limit?
• Where can I apply my Name Stamp?
• How do I change the ink cartridge?
• Is the ink wash-resistant?
• Is the ink safe to use?

See all articles in Name Stamp →

• What are Hippo Blue clothing labels?
• How do I apply the clothing labels?
• Can I customise my clothing labels?
• How many clothing labels come in a pack?
• Are the labels machine wash & dryer safe?
• Can labels be used beyond clothing?
• Are the labels suitable for all fabrics?

See all articles in Clothing Labels →

• How does the Santa Letter work?
• What's in the Santa Letter?
• Can the Santa Letter be Personalised?
• Is it available in other languages?
• Who can I send the Santa Letter to?
• Where is the Santa Letter Shipped to?
• Where does the letter ship from?

See all articles in SANTA LETTER →